Warranty

Lifetime Warranty

Every Pallas 1772 piece is covered by a lifetime warranty against manufacturing defects in materials and workmanship, for the original purchaser, for as long as you own the piece.

If your piece develops a manufacturing defect at any point, we will repair it at no cost, or replace it if repair is not possible, at our discretion.

What is covered

— Defects in materials or workmanship attributable to manufacture
— Failure of the setting holding the meteorite or stone
— Defects in the chain hardware (clasp mechanism)

What is not covered

This warranty does not cover any of the following:

— Normal wear and tear, including scratches, surface abrasion, and patina developing over time
— Damage caused by accident, misuse, neglect, or alteration
— Damage caused by exposure to chemicals, perfumes, lotions, swimming pools, or saltwater
— Loss, theft, or damage during shipping by the customer
— Natural variation in the meteorite's Widmanstätten pattern, olivine crystal positions, or surface texture — every piece is unique and these variations are intrinsic to the material
— Natural oxidation, darkening, or surface changes that occur over time as part of the meteorite's exposure to air
— Damage from forceful impact, including chain breakage caused by snagging or yanking
— Repairs or modifications carried out by any party other than Pallas 1772
— Pieces purchased second-hand or not from pallas1772.com

How to make a claim

Contact us at hello@pallas1772.com with your order number and a clear photograph of the issue. We will review the claim within 5 business days and provide return instructions if the claim is accepted.

Shipping costs to send a piece to us are the customer's responsibility. Return shipping is covered by Pallas 1772 if the claim is upheld.

Proof of purchase

This warranty applies only to the original purchaser. You will be asked to confirm your order number when making a claim.

Limitations

This warranty is provided in addition to your statutory rights under UK consumer law and does not affect them. We reserve the right to refuse a claim where evidence indicates the issue falls within the exclusions above.

Last updated: [date you publish]